Cubastion https://qa.cubastion.com Technologies Wed, 16 Aug 2023 11:48:03 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 https://qa.cubastion.com/wp-content/uploads/2023/05/Cubastion_Favicon.png Cubastion https://qa.cubastion.com 32 32 SLT https://qa.cubastion.com/slt/ https://qa.cubastion.com/slt/#respond Thu, 08 Jun 2023 05:10:31 +0000 https://qa.cubastion.com/?p=1490
Communications

SLT is the national telecommunications services provider in Sri Lanka. The company provides domestic and corporate services, which include fixed and wireless telephony, Internet access and IT services to domestic, public and business sector customers.

Covering the entire island, the SLT Group serves over nine million customers across fixed and mobile ICT services. Uses Siebel for Customer acquisition & assurance of a very complex product & promotion structure with more than 100 offerings each.

Customer Base

9 Million+

SERVICE OFFERINGS

100+

COVERAGE

200+ Countries

The Challenge

With a growing customer base & explosion in usage of fixed line broadband services in Sri Lanka, SLT wanted to sell its product & promotions to its customers via mobile and web applications.

However, the complexity of the Siebel product configurator module was an inhibitor in implementing these channels. On top of it, SLT’s product offering had multiple levels of attributes. Exposing these offerings on Web & mobile applications was a mammoth challenge.

How we helped

Technology Enablers

Cubastion undertook the task of creating REST-based APIs to interface the complex product & promotions structure available in Siebel product configurator.

These Interfaces were then consumed by SLT digital team in their native mobile & web applications.

The alternative to this solution was to create a parallel product configurator for digital applications. Siebel versions at SLT did not support REST API.

The multi-level complexity of the product structure made it extremely difficult to incorporate it in APIs. However, Cubastion’s in-depth experience in creating custom solutions for telecom organization helped us solve the above challenges.

$1 Million Saved

Using API based solution

7% More

Customer commitment

11% Less

Go To Market time

Sales Comparision

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]]> https://qa.cubastion.com/slt/feed/ 0 Airtel https://qa.cubastion.com/airtel/ https://qa.cubastion.com/airtel/#respond Sat, 03 Jun 2023 10:55:31 +0000 https://qa.cubastion.com/?p=761
Consumer Durables

Airtel Business - the B2B segment of the Indian multi-national conglomerate, Bharti Airtel, offers an integrated portfolio of telephony services to Governments, Large Enterprises, and mid-size and small organizations.

It is the third largest telecom operator in the world, with a subscriber base and commercial presence in 17 countries.

Customer Base

2,000+

Partner network

1300+

Customer Base

1200+

The Challenge

How do I serve my customers, by empowering feet on the street which enables them to minimize the latency from the time customer raised request and it is resolved. The solution must fit for the field engineer personas and their preferred choice of channel.

At the same time ensuring the increasing operational efficiencies by offering time management, integrated information flow and ensuring the safety of engineer journey.

How we helped

Technology Enablers

Unifying the data from multiple sources and representing it as a single point of reference is challenging. Each of the different databases in context had its architecture with problems such as duplication and inconsistent and inaccurate data.

Hence, the new data architecture had to be thoughtfully planned and executed to avoid any irreversible damage to individual data structures received from multiple source systems. Cubastion took a comprehensive approach to unifying the customer hierarchy data in one system.

The process was broken into multiple stages. Data Profiling to identify the attributes to be merged from every source system. Data Filtering to incorporate information for a relevant time period.

Data Cleansing, Standardization, & Transformation to standardize data attributes with conceptually the same information but different data values. Data Deduplication to attain the uniqueness of records in the unified database. Data Unification in the new system to form an end-to-end hierarchy. Count Consolidation to match final data counts with all source systems.

12% Less

Customer Grievances

47% Less

Operational Overheads

65% Less

Manual intervention
]]> https://qa.cubastion.com/airtel/feed/ 0 Voltas https://qa.cubastion.com/voltas/ https://qa.cubastion.com/voltas/#respond Sat, 03 Jun 2023 10:54:25 +0000 https://qa.cubastion.com/?p=757
Consumer Durables

Empowerment of Field Force to serve customers with minimum latency through an digitally integrated customer service journey.​

Empowerment of Field Force to serve customers with minimum latency through an digitally integrated customer service journey.​

Voltas Limited is an Indian household brand, trusted over three generations. # 1 in air-conditioning, spanning its presence from North Himalayans regions to southern equatorial region covering length and breadth of India.

Voltas serves annually 5.5 million field service requests of installation, breakdowns and preventive maintenance.

Customer Base

5 Million+

SERVICE DEMAND

50,000+

PARTNER NETWORK

1,300+

The Challenge

The client engaged Cubastion to address three critical problem statements. Lack of 360 customer view due to customer data spread over multiple legacy systems.

Fragmented journeys required manual interventions leading to irregularities in processes. Airtel wanted to build frameworks for reducing operational inefficiencies.

How we helped

Technology Enablers

Digital enablement, integrated customer journey and easy of adoption were three core principles around which the solution strategy were structured.

Mobile solutions were designed for individual Field Force personas Field Engineers, Partner Managers and Branch Officers, and integrated customer journey for various customer touch points.
Resulting in minimizing information flow latency and reducing customer response time.​

The various personas not just demanded process orchestration, but also preferred mobile channels. Solution empower field engineers to receive near to zero latency of assigned registered customer request, route suggestion, safety guidance, and manage complete customer request lifecycle.

Simple installation request to complex back order based request demanding part sourcing. Available on all mobile platform. An omni experience for Customer was orchestrated through centrally integrated processes and micro services, including connected device.​

96% More

Fatigue safety

26% More

Customer commitment

9% Less

Cost optimization

37% Less

Service response time

Sales Comparision

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]]> https://qa.cubastion.com/voltas/feed/ 0 SBI https://qa.cubastion.com/sbi/ https://qa.cubastion.com/sbi/#respond Sat, 03 Jun 2023 10:52:37 +0000 https://qa.cubastion.com/?p=753
Consumer Durables

The SBI card is India’s largest card issuer, offering a wide range of world-class, value-added payment products and services, dominating the industry with a 30% market share in debit cards and an 18% market share in credit cards

SBI card customer services and engagement have been recognized and appreciated nationally.

At the beginning of this engagement, SBI had a business vision to double the customer base along with excellent customer service. As a result, the expected data growth rise is 103% YoY

Customer Base

14 Million+

DEBIT CARD MARKET SHARE

30%

EXPECTED DATA GROWTH RISE

103% YoY

The Challenge

As the database grows, it has inevitably impacted performance of SBI basic business management systems, especially enterprise application, providing a 360° view of customers. This in return had a huge impact on its operational efficiency and quality of service to customers every time they interact with the organization.

Increased data storage equates to increased costs. Also, record keeping and archiving data, especially electronic data, is a key requirement for regulatory compliance for financial services institutes in India.

A suitable and scalable future-ready archiving and retention management solution was required for aligning enterprise application performance to service level and to implement regulatory compliance standards.

How we helped

Technology Enablers

Cubastion approached this strategically to implement best practices for information governance and ensure business continuity.

Cubastion explored various data growth control strategies like application-level purging, partitioning and archiving.

Basis the data discovery, Cubastion was able to define the real time data access needs across the enterprise and proposed a data archiving solution as the right strategy.

Cubastion approached this engagement by defining a methodology of assessment & Impact analysis to identify business entities most in need of archiving, internal dependencies, and finally, impact on external systems.

Establish a Data governance framework to design functional business rules and data retention policies to govern active and archived data.

Design system architecture to simply IT infrastructure and evaluate solutions available in the market, which has less impact on business continuity.

45% Increase

Data base size

49% More

Interactions

49% More

Transactions

Sales Comparision

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